Question 1

How do I invite my co-parent?

Accepted Answer

Open the Profiles page and use Invite Co-Parent to send a secure invitation link by email, or share a 6-character pairing code that they can enter when they sign up. Once they accept, your accounts are linked and you'll share the same calendar, expenses, and messages.

Question 2

How does the shared calendar work?

Accepted Answer

Your calendar is generated from your parenting plan and shows parenting time days for each parent across the year. Both co-parents see the same schedule in real time, and any approved schedule change is reflected automatically for both of you.

Question 3

How do I request a schedule change?

Accepted Answer

From the Calendar page, select the day you'd like to swap or adjust and choose Request Schedule Change. Your co-parent will receive a notification with Approve, Decline, or Suggest Alternative options, keeping every change documented and consensual.

Question 4

How do I log a shared expense?

Accepted Answer

On the Expenses page click Add Expense, enter the amount, category, and how it should be split. Your co-parent will be asked to approve it — you can never approve your own expense, which keeps the record fair and audit-ready.

Question 5

How do I propose a mediator?

Accepted Answer

Visit the Mediation page and either browse the Mediator Directory or use Propose Mediator to suggest someone outside the network. Your co-parent must approve the choice before a mediation request can be sent.

Question 6

What plans are available?

Accepted Answer

ParentAccord offers three plans, all with the same full feature set. Complete Flex is $129.99 per parent every 6 months for flexible billing. Complete is $229.99 per parent per year and saves vs. the 6-month plan. The Family Bundle is $399.99 per year and covers both co-parents in one simple payment — our best value.

Question 7

How do I upgrade my subscription?

Accepted Answer

Go to Membership in the sidebar and choose the plan that fits you. Changes take effect immediately. Complete Flex and Complete are billed per parent, so each co-parent subscribes individually. The Family Bundle covers both co-parents in one payment — whichever plan you pick, both of you get the same level of access.

Question 8

Is my information private from my co-parent?

Accepted Answer

Shared family data — calendars, expenses, decisions, and messages between the two of you — is visible to both parents by design. Personal account details like your password, payment information, and private notes are never shared.

Question 9

How do I export my data?

Accepted Answer

Visit the Export Center to download your messages, decisions, expenses, or a complete chronological report as PDF, CSV, or TXT. Exports are tamper-evident and formatted for use with attorneys, mediators, or courts.

Question 10

Where can I submit feedback to improve the experience?

Accepted Answer

We'd love to hear from you. Click Send Feedback at the bottom of the sidebar to share ideas, report issues, or suggest improvements directly from inside the app. You can also email us anytime at info@parentaccord.com — every note is read by our team.

Question 11

What is the Accord Professional Network?

Accepted Answer

The Accord Professional Network is a directory of professionals who support families through divorce and co-parenting transitions, including mediators, family-law attorneys, CDFAs, divorce coaches, parenting coaches, mental-health professionals, divorce realtors, and other family-transition professionals.

Question 12

Who can apply?

Accepted Answer

Licensed or credentialed professionals working with separating or co-parenting families. Mediators, attorneys, CDFAs, LMFTs, LPCs, LCSWs, psychologists, coaches, and divorce realtors are all welcome to apply.

Question 13

What happens after I apply?

Accepted Answer

Applications are reviewed by our team. You'll receive an acknowledgment email immediately, then a follow-up email once a decision has been made.

Question 14

How are credentials reviewed?

Accepted Answer

Submitted credentials are reviewed manually by ParentAccord staff. Uploaded files are kept private and are not displayed publicly.

Question 15

What does Verified or Preferred interest mean?

Accepted Answer

Verified and Preferred are membership interest options used during the application process. Selecting an interest level does not guarantee approval, placement, visibility, or a specific membership tier. Final membership details are shared after review.

Question 16

How can parents share information with a professional?

Accepted Answer

Parents explicitly grant access to a professional. Nothing is shared automatically — sharing is parent-authorized and scoped to what you choose to share.

Question 17

Can parents revoke professional access?

Accepted Answer

Yes. Access is parent-authorized and can be revoked at any time.

Question 18

Does ParentAccord provide legal, therapy, financial, or real estate advice?

Accepted Answer

No. ParentAccord is a coordination and communication platform. Any legal, therapy, financial, real estate, coaching, mediation, or other professional services are provided by independent professionals under their own terms, credentials, licenses, and scope of practice.

Question 19

What is co-parenting coordination?

Accepted Answer

Co-parenting coordination is a structured way for separated parents to make decisions together about their children without unnecessary conflict. ParentAccord supports it with shared schedules, documented decisions, and respectful communication tools.

Question 20

When should we consider mediation?

Accepted Answer

Mediation is helpful when the two of you keep returning to the same disagreement, when emotions are making conversations difficult, or when a decision has a deadline and you can't reach agreement on your own. It's a healthy step — not a last resort.

Question 21

What is the difference between mediation and going to court?

Accepted Answer

Mediation is private, voluntary, and focused on building an agreement that works for your family. Court is public and a judge makes the final decision. Mediation is usually faster, less expensive, and far less stressful for children.

Question 22

How does the mediation process work on ParentAccord?

Accepted Answer

Either parent submits a mediation request and chooses a mediator. The other parent reviews and approves the request, then the mediator accepts the case and contacts both of you to schedule sessions. Every step is logged so nothing gets lost.

Question 23

What does a mediator do?

Accepted Answer

A mediator is a neutral third party trained to help you and your co-parent talk through tough issues and reach an agreement together. They don't take sides or make rulings — they keep the conversation focused, fair, and child-centered.

Question 24

Is mediation legally binding?

Accepted Answer

Mediation conversations themselves are not binding, but the agreement you reach can be put in writing and, if you choose, made part of a court order by your attorney. Many families use mediated agreements to update their parenting plan formally.

Question 25

How do I choose the right mediator?

Accepted Answer

Look for someone with experience in family or co-parenting matters, an approach that feels comfortable to both of you, and availability that fits your timeline. The Mediator Directory shows each mediator's credentials, specializations, and pricing to help you decide.

Question 26

What if my co-parent refuses to participate?

Accepted Answer

You can still document your attempts and use ParentAccord's tools to communicate respectfully and keep records. If conflict escalates or decisions can't be made, talk with an attorney about next steps — your audit log and exports can support that conversation.

Question 27

How do I keep communication respectful for my children?

Accepted Answer

Stick to the facts, focus on your child's needs, and use neutral language. ParentAccord's tone-aware messaging gently flags wording that may sound harsh, giving you a chance to rephrase before sending — small changes make a big difference for kids.

Frequently Asked Questions

Using ParentAccord

Accord Professional Network

Co-Parenting & Mediation